At Harper Grip, we value and respect your privacy. This Privacy Policy outlines the information we collect, how it is used, and the options available to you regarding the management of your data. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following information to provide you with a better service:
- Personal Information: Name, phone number, and address.
- Transaction Information: Details of the services you purchase through our website, including payment details (Note: we only accept cash on delivery).
- Site Usage Information: Details on how you use our website, which may include IP addresses, browser type, and usage statistics.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders for exterior, interior, and technology-related heaving services.
- To communicate with you about order status, service inquiries, and updates.
- To improve our website and customer service based on your feedback.
- To comply with legal obligations.
3. Sharing Your Information
We do not share, sell, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers for the purpose of fulfilling your order, such as logistics and delivery companies. These companies are obligated to protect your information and use it only for the purpose of completing your order.
4. Data Security
We implement security measures to protect your personal data, including encryption and access controls. However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee complete security.
5. Opt-Out Instructions
You have the right to opt out of marketing communications or any use of your personal information for marketing purposes. If you wish to stop receiving promotional emails or updates, you can:
- Unsubscribe via the link provided in the email.
- Contact Us directly at [email protected] with a request to opt-out from marketing communications.
6. Cookies
Our website may use cookies to enhance your user experience, such as remembering preferences or analyzing site traffic. You can control cookie settings through your browser preferences. However, disabling cookies may affect your user experience on our website.
7. Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you. If your information is incorrect or needs to be updated, please contact us at [email protected].
8. International Users
As Harper Grip operates worldwide, your information may be transferred and stored in servers located outside your country of residence. By using our website, you consent to the processing of your data in these locations.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your opt-out rights, please contact us at: [email protected]