1. Overview
At Harper Grip, we are committed to delivering high-quality heaving services. If you are not satisfied with our services, we offer return and refund options under the terms outlined below.
2. Eligibility for Refunds
- Refunds are applicable only if the services provided do not meet the agreed-upon specifications outlined in the project agreement.
- Requests for refunds must be submitted within 7 days of service completion.
- Partial refunds may be considered if only a portion of the service fails to meet expectations.
3. Non-Refundable Conditions
Refunds will not be issued in the following cases:
- Delays or disruptions caused by client-provided inaccuracies, incomplete information, or lack of accessibility.
- Cancellations made less than 48 hours before the scheduled service.
- Issues arising from pre-existing conditions or external factors beyond Harper Grip’s control.
4. Process for Refunds
- Clients must submit a written request detailing the reason for the refund at [email protected].
- Our team will review the request and respond within 5 business days.
- Approved refunds will be processed via the original payment method within 10 business days.
5. Service Rework
In cases where a refund is not applicable, Harper Grip may offer to rework the service to address client concerns. Rework requests must be made within 7 days of service completion.
6. Contact Information
For any questions or concerns regarding our return and refund policy, please contact us at: [email protected]