1. Overview
Harper Grip is dedicated to ensuring that any physical items related to our heaving services, such as tools, equipment, or materials, are delivered securely and on time. This policy outlines our shipping procedures and terms.
2. Shipping Coverage
- We ship items related to service delivery to locations within our operational areas.
- Availability of shipping services to specific regions will be confirmed during the project agreement process.
3. Processing Time
- Orders for physical items will be processed within 1-3 business days of confirmation.
- Custom or specialized items may require additional processing time, which will be communicated in advance.
4. Shipping Methods and Fees
- Shipping costs are calculated based on the item weight, dimensions, and delivery location.
- Shipping fees will be outlined and agreed upon during the service or purchase agreement.
5. Delivery Timeframes
- Standard delivery times range from 3-7 business days, depending on the destination.
- Delays caused by unforeseen circumstances such as weather, carrier issues, or supply chain disruptions will be communicated promptly.
6. Tracking Information
- Clients will receive tracking details (if applicable) via email once their order has been dispatched.
7. Shipping Issues
- For lost, damaged, or delayed shipments, please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue.
- Harper Grip is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the client.
8. International Shipping
- At present, international shipping is [available/not available]. If applicable, clients are responsible for any customs duties, taxes, or additional fees required by the destination country.
9. Contact Information
For inquiries or assistance with shipping, please contact us at: [email protected]